Support for everyone
We provide support to customers on all plans: Free, Premium, and Enterprise.
How to get support
To get support, raise a ticket through our Support Portal.
Resolution time and support benefits
Resolution time and support benefits differ depending on your plan.
Free plan
Benefits for Free customers:
- Average resolution time: ~5 working days.
- Email support from Ankr’s End User Support team.
Premium plan
Benefits for Premium customers:
- Average resolution time: ~3 working days.
- Email support from Ankr’s Engineering Team with issue escalations.
Enterprise plan
Benefits for Enterprise customers:
- Average resolution time: ~2 working days.
- Fast, personalized support from Ankr’s Engineering and EUS teams.